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Tender Details
- Country: Ethiopia
- Summary: Provision of Call Center Service
- ETT Ref No: 76452997
- Deadline: 05 Jan 2023
- Competition: ICB
- Financier: World Bank (WB)
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 1284129
- Purchaser's Detail :
- Description :
- Expression of Interest are invited for Provision of Call Center Service. Publication Date: 20-Dec-2022 Expression of Interest Deadline: 05-Jan-2023 The World Bank is looking for a Service Provider to provide a turnkey solution to pilot the operationalization of the hotline for a six-month period. The pilot's scope will be limited to Addis Ababa. The service provider will be responsible for: (i) setting up the hotline, by providing the request telephonic equipment required to operate the hotline, obtaining the hotline from the national service provider and any licenses needed where applicable; (ii) provide trained call center operators; iii) provide training and mentorship to the projects staff (both technical staffs and call operators); and (iv) keep management oversight for six months to ensure smooth implementation of the hotline.
- Documents :
Purchaser : THE WORLD BANK GROUP
Africa Avenue (Bole Road) Addis Ababa
Tel : +251-115176000
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